Shipping policy – Trinity Skys

Shipping policy

SHIPPING POLICY   

To find LUX Decor shipping policy scroll down to LUX Decor Shipping Policy

Due to global shipping surge may some orders may be subject to be delayed and longer than expected.

SHIPPING POLICY

 Order processing times are separate from the shipping times  

All orders are processed within 3 to 7  business days (excluding weekends and holidays) after receiving your order confirmation email. Order will be processed and shipped.  Once shipped you will receive another notification when your order has shipped from one of our US,CN or UK warehouses or fulfilment centers. All orders are processed and mailed through standard shipping after payment process is completed. Please allow 10-15 business days for US delivery. Delays may be cause by US domestic and international holidays.  Please be advised some items are shipped internationally. Please allow up to 15 business days for shipping delivery to be completed. Up to 20 business days during international holidays. Please contact wecare@trinityksys.com for any concerns or questions about shipping. 

International shipping can take up to 35 business days including Puerto Rico US. Territory please allow processing and shipping times to be complete for international shipping. 

Custom made and made to order items (including bulk orders) are US only and do not have the same processing/shipping time as all other items. Allow up to 15-30 business days for manufacturing of your Trinity Skys's custom made products. Once completed shipping will be from USPS standard shipping. 3-7 business days for order arrival. All custom made items have disclosures that they are customizable items and require customization notes in checkout. 

If your package goes to insufficient address/return to sender it  the error of customer. This mean the customer did not enter their apt#/building or address location properly. Please ensure that your apt#/building is in your order not doing so will cause your package to go into insufficient address. We do not alter of change shipping addresses for customers. Email us at wecare@trinityskys.com immediately before 24-72 hours in processing shipping so we can attempt to cancel order shipments. Customers are welcome to reorder items with correct shipping information. Not doing so will cause our merchandise in any of these instances to be lost in parcel and we do not take responsibility for these errors not caused by our or system and store. Customer agrees to accept responsibility for full purchase amount if merch not returned to our fulfillment or retrievable by carrier within 30 days.  

For calculated shipping rates: Standard shipping charges for your order will be calculated at checkout. Our standard rate for USA shipping is $7.5 USD us domestic and displayed at checkout. USA orders over $50 USD are currently automatically free shipping in checkout. 

INTERNATIONAL SHIPPING RATES & TIME FRAMES ( these frames are based from carrier travel times and custom import times in your countries. Please note some countries customs vary and cause longer delivery times)


Puerto Rico - $10.99 15- 60 day shipping

Turkey - $9.99 8-15 day shipping

UK -  $10.00 7-15 business day shipping / free shipping on orders over $100

Brazil - $14.99 12- 30 day shipping

Canada - $8.00 10-15 business day shipping / free shipping on orders over $60

Jamaica- 10.99 20-60 day shipping

Mexico- available will be updated soon 

Argentina- available will be updated soon 

South Africa- available will be updated soon 

Asia-  14.99 20-60 business day shipping

Qatar (Asia)- 25-35 business day shipping 

Pakistan (Asia)- 20-60 business day shipping

 

 

 

Once again be mindful that holidays may cause shipping delays by 2-5 days. Domestic and Internationally. Thank you from Trinity Skys. 

For US wholesale expect delivery within or up to 30 -35  business days for bulk order depending on size of order.  ( up to 60 business days for international customers) 

We are so happy International shipping is back!
We can now ship to the following countries.
Canada, South Africa, Brazil, UK, Mexico, Puerto Rico, Asia
Don't see your territory or country on the list you can always inquire directly on our website chat, social media or email us at wecare@trinityskys.com to have your country added to our markets. We will let you know if we can add deliveries. To view markets added visit our shipping policy visit https://www.trinityskys.com/pages/shipping-policy for updates and markets open.

We thank all our customers near and far who have purchased orders over the years. We are so happy to be here to bring new fashion and fun decor to you all. We are so proud of all our partners and all the hard working individuals and families that benefit from every sale. Every time a purchase is made it keeps hard working businesses globally going to continue their dreams and passions in business.

Paid Affiliate is still open to new enrollments and Coupon Affiliates are always open. Website only!

 

Due to the nature of past fraud and scams we do not allow orders to be shipped to transfer companies without an initial intent to ship. In order to establish a relation with our store and positive transactions to use a transfer and cargo companies you must request, establish and confirm your intentions by email wecare@trinityskys.com.

To establish shipments you must provide a legal and legitimate United States company name, address and phone number. We must be able to verify you are able to use cargo for use to be taken off the block list. You must use a card that is issued to you the purchaser only and must provide the same name on card. Customers using transfer companies agree to full responsibility for the delivery of their product. Once it is delivered to the cargo shipping company we are no longer responsible for your shipment. There will be no refund or exchanges as we can not insure our product with these companies. Customer agrees to the risk of using these options and takes full responsibility.

Here at Trinity Skys we love to expand and provide fashion to customers all over the world and appreciate everyone who wants to enjoy our product. We also must protect our brand and services and have a clear, transparent and positive experience with our customers as well. Thank you for shopping if you like to use your shipping option please follow instructions above.

 Debido a la naturaleza de fraudes y estafas anteriores, no permitimos que se envíen pedidos a empresas de transferencia sin una intención inicial de envío. Para establecer una relación con nuestra tienda y transacciones positivas para utilizar una empresa de transferencia y carga, debe solicitar, establecer y confirmar sus intenciones por correo electrónico wecare@trinityskys.com.

Para establecer envíos, debe proporcionar un nombre de empresa, dirección y número de teléfono legal y legítimo de los Estados Unidos. Debemos poder verificar que usted puede usar la carga para que se elimine de la lista de bloqueo. Debe usar una tarjeta que se haya emitido para usted como comprador únicamente y debe proporcionar el mismo nombre en la tarjeta. Los clientes que utilizan empresas de transferencia aceptan la plena responsabilidad de la entrega de su producto. Una vez que se entrega a la empresa de transporte de carga, ya no somos responsables de su envío. No habrá devolución ni cambios ya que no podemos asegurar nuestro producto con estas compañías. El cliente acepta el riesgo de utilizar estas opciones y asume toda la responsabilidad.

Aquí en Trinity Skys nos encanta expandirnos y ofrecer moda a clientes de todo el mundo y apreciamos a todos los que quieran disfrutar de nuestro producto. También debemos proteger nuestra marca y servicios y también tener una experiencia clara, transparente y positiva con nuestros clientes. Gracias por comprar, si desea utilizar su opción de envío, siga las instrucciones anteriores.

 

LUX Decor Shipping Policy

 

Shipping Policy

Product payment pricing time is 1-3 business days. The shipping will take 3-7 days.

-We will deliver with FedEx or UPS. (Express delivery is not supported at the moment.)

The following states/ postal code are not supported for delivery

 

USA:

PR, AK, HI, GU, AA, AE, AP

 

UK:

AB37~38、AB55~56、DB99、FK18~20、HS、BT、GY、JE、JY、IM、IV、KA27~28、KA27~28、KW、TR21~25、PA20~38、PA34、PA37~39、PA41~49、PA60~78、PA80~88、PH17~26、PH30~44、PH49~50、KW、PA20~49、PA60~78、PO30~41、ZE

 


Return Policy

Many quality steps are taken to ensure your products arrive to you in excellent condition. Before installing the appliance, please double check the following when it arrives:

  1. Scan the box for damage.
  2. Make sure the product name and model number match your order confirmation.
  3. Remove the packaging and inspect the appliance.

 

If you receive the wrong item or it arrives damaged, please contact us at wecare@trinityskys.com so we can arrange for a replacement.

 

Once the product has been used / installed by the user, it will not be eligible to return.


Product Arrives Damaged

When a product is being delivered, if you notice something faulty or missing but the item is still usable, please keep the item and email us to arrange for a replacement part. If the item is unusable, you shall also keep the item. Damaged items can ask for full refund or exchanged at no charge. Photos of the damaged merchandise will be required.


Unwanted Items

You Changed Your Mind

If your order has not yet shipped, please contact us to determine if your order can be canceled. If the product has been packed and prepared for delivery, a restocking fee will generally apply. If an order has shipped, merchandise may be returned for a full refund within 14 days of receipt of merchandise provided all original packaging has been retained. This full refund does not include shipping charges: when a customer has changed their mind and chooses to return their merchandise, they are responsible for all shipping charges to and from our distribution center.

A restocking fee will apply, starting at 40% of the purchase price for any item returned out of the factory-sealed packaging. All items will be inspected upon return. The company reserves the right to charge higher restocking fees based on the condition of the returned product. Any restocking charge will be taken out of any refund due.


Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.